Your privacy is important to us. This Privacy Policy explains how Fulgira Celestial Skincare ("Fulgira," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at fulgiraos-2.polsia.app (the "Site") and make purchases from us.
By using our Site, you agree to the collection and use of information in accordance with this policy.
Information You Provide
We collect information you give us directly, including:
- Purchase information: Name, email address, billing address, shipping address, and payment details when you place an order. Payment card details are processed securely by Stripe and are never stored on our servers.
- Account and contact information: Name and email address when you sign up for our waitlist or contact us through our contact form.
- Communications: Messages you send us through our contact form or email.
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:
- IP address and general location (country, state)
- Browser type and version
- Pages you view and links you click
- Referring website or source
- Date and time of your visit
- Device type (desktop, mobile, tablet)
Information from Third Parties
We may receive information about you from third-party services we use to operate our business, including payment processors (Stripe) and shipping carriers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping notifications
- Communicate with you about your orders or inquiries
- Send promotional emails about new products, special offers, and skincare content — only if you've opted in
- Improve our website, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
- Analyze site traffic and usage patterns to improve the Site
We do not sell your personal information. We never sell, rent, or trade your personal data to third parties for their marketing purposes.
3. How We Share Information
We share your information only as necessary to provide our services:
- Stripe: Payment processing. Stripe's privacy policy governs the use of your payment information. Visit stripe.com/privacy for details.
- Shipping carriers: We share your name and shipping address with carriers (such as USPS, UPS, FedEx) to deliver your order.
- Email service providers: We use third-party email services to send transactional and marketing emails. These providers process your email address on our behalf.
- Analytics services: We use anonymized analytics to understand how visitors use our Site. This data does not identify you personally.
- Legal requirements: We may disclose your information if required by law or in response to a valid legal request.
4. Cookies & Tracking
We use cookies and similar technologies to improve your experience on our Site. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for the Site to function, such as maintaining your shopping cart and session preferences.
- Analytics cookies: Help us understand how visitors interact with our Site (pages visited, session duration, referral source).
- Marketing cookies: Used to show you relevant advertising if you've opted in to marketing communications.
You can control cookies through your browser settings. Disabling cookies may affect some Site functionality, including your shopping cart.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Order records: Retained for 7 years to comply with tax and accounting obligations.
- Waitlist and marketing contacts: Retained until you unsubscribe or request deletion.
- Contact form submissions: Retained for up to 2 years.
- Analytics data: Retained in anonymized form indefinitely.
6. Your Rights
Depending on where you live, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email.
- Data portability: Request a copy of your data in a machine-readable format.
To exercise any of these rights, contact us at hello@fulgira.com.
7. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).
Your CCPA Rights
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell personal information. You do not need to opt out because we do not engage in this practice.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Submitting a CCPA Request
To submit a verifiable consumer request, contact us at hello@fulgira.com with the subject line "CCPA Request." We will respond within 45 days.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our Site uses HTTPS encryption for all data transmission. Payment information is processed by Stripe using industry-standard security measures (PCI DSS compliance).
No method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us: